What shall I do if I know I'm going to be late collecting my order? If you need to speak to us about your order then please call the restaurant you’re collecting from (find the number here). We’ll be cooking your order to be ready at the time you selected. Related articles What should I do when I collect an order? I have a Nando's Card – can I earn Chillies with my online collection orders? Which Collect options are now available?